Q: Can you repair my vehicle?

A: Yes, minor repairs can be provided for an additional charge

 

Q: My vehicle is stuck. Can you pull me out?

A: Yes, we can either perform a Winch Out or a Vehicle Recovery?

 

Q: What is a "Winch Out?

A: A Winch Out is when we use a device called a winch to pull your vehicle out when it gets stuck. The winch is attached to our tow truck and allows us to safely pull your vehicle out and get you back on the road.

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Q: What is a "Vehicle Recovery" and does it cost more than a Winch Out?

A: A recovery is an extensive winch-out requiring more workers and or more specialized equipment. For example, this is for when your vehicle is in a ditch or stuck in deep mud and a simple winch out just won’t do. For recoveries there are a lot more risk and overhead cost that are associated.

 

Q: Why call a tow company to perform a winch out when my friend has a truck and says he can pull me out?

A: A standard vehicle weighs over 2000 lbs. With that much tension on a rope or chain, injuries can occur. Our staff members are highly trained to handle your vehicle with care and ensure everyone is safe during a winch out. We put your safety and your vehicles safety as a top priority. Don’t risk it.                us and let us take care of it for you.

 

Q: Do you Winch Out or perform a Vehicle Recovery on commercial vehicles or agricultural equipment?

A: Yes, we are the only full service towing service in Imperial Valley that offers these services for our customers.                                       today for a free quote.

 

Q: I locked my keys in my car. Can you get me back in my car?

A: When you or someone you knows locks the keys in the car it can cause a major inconvenience in your day.               Camel Tow today for a lock out service and we can unlock your vehicle door and get you back on the road as soon as possible.

 

Q: Can you jump start my vehicle?

A: Yes,               us today and we can safely jump start your vehicle. Today's vehicles are run by computers and jump starting your vehicle the wrong way can cause unnecessary and very expensive damage.              Camel Tow today to have our trained professionals boost start your car and get you and your family safely back on the road.

 

Q: If I have a flat tire will I need a tow or can you just change my tire?

A: This will depend. Some newer model cars don’t have spare tires in the vehicle. If this is the case then you will need a tow. When a Camel Tow professional arrives he or she can quickly assess the circumstances and either change your tire and get you back on the road to your destination or provide a quick and easy tow to your local tire shop.

 

Q:  I think I just ran out of fuel/diesel. Can you deliver fuel or diesel to my location?

A: Absolutely, Camel Tow drivers can deliver enough fuel for your personal, agriculture, or commercial vehicle to get you to the nearest fuel service station.

 

Q: What if I don't have money to pay?

A: Don’t worry, we can hold your vehicle at our yard for a pre agreed time period and you can pay later. However, you will be charged for tow and storage fee per day and your vehicle will be released when balance is paid in full.  Should your vehicle need to be towed to another location after being stored a separate tow charge will occur. 

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Q: Do you have a price list?

A: Yes, click here to see a price list of our services.

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Q: Why do you post your prices?

A: Because we believe in being open and transparent with our customers. We value your business and we want you to know exactly what you are paying for. We want all our customers to feel safe, satisfied, and to know they got the best value.

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Q: Do you employee any female drivers?

A: We are currently in the process of training the first female tow truck driver here in Imperial Valley.

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Q: I still have more questions. How can I find out more?

A:                us today at 760-970-4099 and our friendly staff will be happy to answer all your questions.